Last updated: 23 October 2026

1. Order processing

Orders paid by 1pm (Portugal time) on a working day are packed and shipped the same day. Other orders ship the next working day. During campaigns (for example Black Friday and Christmas) it may take longer.

2. Destinations, costs and delivery times

Costs and free shipping depend on the destination and on the delivery method you choose at checkout:

• Mainland Portugal: DPD pickup point €5 (free from €45); DPD home delivery €6.15 (free from €65); free pickup at our showroom. Delivery: 1–2 working days.
• Mainland Spain: SEUR Pickup point €6.15 (free from €45); SEUR home delivery €6.15 (free from €65). Delivery: 1–2 working days.
• Azores and Madeira: CTT Expresso €15 (free from €100). Delivery: 2–4 weeks, depending on the island.
• Balearic and Canary Islands: SEUR €10 (free from €100). Delivery: 3–8 working days.
• International: cost calculated by weight at checkout. Delivery: 2–10 working days.

Prices include VAT. The free-shipping threshold is calculated after coupons and discounts are applied. Cash on delivery adds a €4 fee. Full rate tables on the Shipping and delivery page.

3. Tracking

When your order ships, we email you the carrier's tracking code.

4. Pickup points and lockers

If you choose a locker and it is full or out of order, your parcel is delivered to the nearest pickup point. Parcels are kept for 2 days in a locker and 7 days at a pickup point; after that they are returned to us.

5. Address and delivery attempts

Please check your address and phone number before completing your purchase (the carrier needs a phone number). If you need to change the address after ordering, contact us as soon as possible.

6. Shipping outside the European Union

Customs duties or taxes may apply at destination. These are set by each country, are not included in the price and are paid by the recipient.

7. Delays and damaged orders

Delivery times are estimates and may vary for reasons beyond Navita's control. If your order arrives damaged or incomplete, contact us as soon as you receive it, with photos, so we can sort it out.

8. Contact

geral@navita.pt · WhatsApp +351 915 011 990 · Rua da Igreja Velha, 345, 4410-160 São Félix da Marinha, Vila Nova de Gaia, Portugal.