Frequently asked questions.

Choose your products, add them to your cart and check out with your billing and delivery details. If you have any trouble, get in touch and we'll help.

We prepare orders as fast as we can, so get in touch as soon as possible — ideally on WhatsApp. We'll do our best to help.

No. You can buy a single product or a bigger order.

Yes, we restock every week (some items every day). On some pages you can ask us to email you when it's back. Products in Opportunities are limited editions and production leftovers, so they don't come back.

Of course. We still recommend the online shop: your order is saved in your account.

Yes. Get in touch and we'll send you our reseller terms.

Mainland Portugal: 1–2 business days (2–5 if out of stock or for special orders). Orders placed by 1pm ship the same day.

Islands and other countries: see the shipping table.

Shipping is free from €45 to mainland Portugal and Spain. For other amounts and destinations, see the shipping table.

When your order ships, you'll get an email with the courier's tracking code. You can also see its status in your account.

Start by contacting the courier with your tracking code. If that doesn't solve it, get in touch and we'll sort it out.

Yes, free of charge. At checkout choose "Pickup at premises" and wait for us to contact you. The address is Rua da Igreja Velha, 345, 4410-160 São Félix da Marinha, Vila Nova de Gaia.

MB Way, Multibanco reference, bank transfer, credit card, Klarna, digital wallets (Apple Pay, Google Pay) and PayPal. Cash on delivery is also available (plus €4).

Yes. As soon as payment is made, you'll receive the invoice-receipt by email.

Yes. The site uses SSL encryption and payments are processed by well-known platforms. We don't store card details.

You have 14 days from receiving your order. The item must be in perfect condition, in its original packaging and with the invoice. See our exchanges and returns policy.

Yes: products in Opportunities (limited editions, low stock) and special orders made to measure for you.

Campaigns apply to orders placed and paid during the stated period. If payment is made later, the regular price applies.

Subscribe to the newsletter (and get 10% off your first order) and follow us on Instagram and Facebook.

Yes: we share new arrivals and inspiration, run giveaways now and then and share our customers' work. Tag @navitahome in your creations.

Yes, MyNavita. Sign up and every order earns you Navita Points, which you can swap for gifts and discounts just for loyal customers.

A Portuguese brand of cords and ropes for macramé, crochet, basketry and handcrafts. We also handmake nautical bracelets, with rope we produce ourselves.

Yes. We develop and produce our cords and ropes in our own factory, in Porto. That's also why we can take special made-to-measure orders.

We have a small showroom at the factory, in São Félix da Marinha (Vila Nova de Gaia), open Monday to Friday, 9am to 1pm and 2:30pm to 6:30pm. Let us know before you come, so we can make sure someone's there to help you. See the address on our Contact page.

Whenever possible, we choose sustainable materials and responsible processes, work with natural fibres and keep waste to a minimum.

On WhatsApp or by phone at +351 915 011 990, by email at geral@navita.pt or through the contact form. We're available Monday to Friday, 9am to 1pm and 2:30pm to 6:30pm, and usually reply within 24 hours; outside those hours, we reply on the next business day.

Get in touch as soon as possible on WhatsApp or by email, with your order number and what happened (a photo helps). We'll sort it out quickly.

Yes. We send individual samples for a token price, and we have sample catalogues with our full range of colours and thicknesses. For individual samples, get in touch.

Use the project planner: tell us what you're making and we'll suggest the cord, the thickness and the metres. To compare cord types, read the differences between all types of cotton cord.

The most popular choices to start with are 3 or 4 mm braided or twisted cotton cord in natural colour. The colour, thickness and type depend on the effect and the project; the Macramé Kit for Beginners has everything you need.

Natural (cotton, linen, jute, merino wool): softer and biodegradable, with a handmade feel. Synthetic (polyester, polypropylene — our nautical and rustic cords): stronger, with a sheen, water-resistant and suitable for outdoors.

The core is the inside of the rope. A coreless rope is hollow and more pliable; a rope with a core has another rope inside and is more structured — ideal for basketry and sewing.

We explain it all in What's the difference between braided and parallel cotton cord?

It depends on the thickness. On each cord's page, the metres are shown next to the price and in the table under "Length and information".

Occasionally there may be joins, which aren't considered a defect: we make them as discreet as possible so they don't affect your work. If you receive cord with a serious defect, get in touch right away.

Yes, slightly between batches — it's the nature of natural fibres (cotton, linen, jute). For a big project, buy all the material at once, with a small margin.

Yes. We have easy-to-work cords, all-inclusive kits (like the Navita Start Box), free tutorials and a workshop every month. If you have questions, we're here.

Many can, especially natural fibres like cotton. Always test the dye on a small piece before using it on your project.

Somewhere dry, away from direct sun; keep natural fibres away from damp. To wash, follow each cord's instructions (under "Care instructions" on the product page). For cotton pieces, read how to wash a handmade cotton piece.

Yes: the raw material of our natural-fibre cords, like cotton, is OEKO-TEX certified. Always check the piece is well finished, with no loose threads or small parts.

The synthetic ones: nautical and rustic cords and ropes, water-resistant and UV-protected. Cotton and other natural fibres last less outdoors. Read which cord to choose for an outdoor project.

Yes, 100% cotton, with no other fibres mixed in and no additives in the spinning. We buy our raw material from certified suppliers, such as OEKO-TEX.

We do our best to keep it very close, but every screen shows colours slightly differently. If in doubt, our sample catalogues show the real colours.

No, you can buy without an account. With an account, you can track your orders, check out faster and collect Navita Points.

Tap the account icon at the top of the site, choose to create an account and follow the instructions you receive by email.

On the sign-in page, tap "Forgot your password" and follow the instructions in the email.

Sign in to your account and update them under "My account". If you have any trouble, get in touch.

For security, we don't store card details. You can save your billing and shipping address to check out faster.

In your account, under "My orders", with the status and details of each one.

Email us at geral@navita.pt and we'll handle your request in line with data protection rules.